The mission of KME’s Customer Service Division is to provide “friendly, timely and accurate response to customer parts, service, training, technical support and warranty demands.” Our world headquarters location has a staff of customer service representatives with over 220 years of combined experience. This staff, plus our factory branch service staff, comprise a knowledgeable and experienced team  of professionals ready to serve you. “KME is continually enhancing our customer service operations to make it more efficient in order to keep up with the ever-changing demands of today’s specialty vehicle customers.”

John J Kovatch IV, Director of Customer Service

 

WARRANTY, SERVICE AND MAINTENTANCE
 

KME in conjunction with a nationwide network of authorized sales and service centers team together to offer outstanding warranty, service and maintenance support. Trained and certified technicians perform both repairs and preventative maintenance. Many facilities include welding, fabrication, paint booths, chassis service and refurbishment.

For service work, contact your local KME representative. For warranty support, contact your local KME representative or Ed Opella, KME Warranty Manager at (570) 669-5173 or eopella@kovatch.com

 

 

  PARTS RESALE

 

KME has an extensive inventory of both purchased and fabricated parts. Parts are available for Ford and International trucks, KME fire apparatus, Grumman fire apparatus, and a wide range of suppliers including Akron Brass, Elkhart Brass, Hale, Waterous and many more. Contacts include:

• KME aftermarket Parts--Vaughn Andrew,  (570) 669-5259 or vandrew@kovatch.com
• International Parts--Lamar Staller, (570) 669-5229 or lstahler@kovatch.com  & Dean Miller, (570) 669-5187 or dmiller@kovatch.com
• Ford Parts—Mark Stromelo, (570) 669-5117 or mstromelo@kovatch.

 

  TECHNICAL SUPPORT, TRAINING, AND SPECIAL SERVICES

 

KME offers a wide range of technical support, training and special services for our customers. For additional information, contact:

 

•  John Kovatch IV, Director of Customer Services at (570) 669- 5231 or jkovatchiv@kovatch.com
• Accounting -- Adele McCarroll, (570) 669 - 5128 or amccarroll@kovatch.com
• Service General and or Scheduling -- Jack Smell, (570) 669-5230 [office] (570) 233-1133 or jsmell@kovatch.com
• Tech Support / Operation Support -- Jim Hauser - (570) 273-2809 [office] (570) 656-0903 [cell] or jhauser@kovatch.com
• Scheduling and or questions about a quote -- Trajan Koerbler (570) 273-2810 or tkoerbler@kovatch.com

 

  

REMOUNT AND REFURBISHMENT

 

Body and aerial remounts and apparatus refurbishment often add a decade or two of useful service and many jobs are completed in half the time or less of a new vehicle order.  

Options include:

• Aerial Overhauls – Remount your existing apparatus on a new KME chassis or have a complete aerial overhaul performed. KME also regularly adds new safety and performance options to Grumman and KME aerials.
• Modifications – Modifications and upgrades are available to comply with current NFPA standards for all makes and models of apparatus.
• Cab and Body Replacements – Upgrade the cab to new safety standards or choose from a wide range of options including changing the apparatus primary function with an all new body.